Your questions answered

Welcome to the Toad and Troll TCG frequently asked questions page. Here you'll find answers to common queries about our products, services, and policies. We aim to provide clear and concise information to ensure you have a confident and smooth shopping experience with us.

Common questions

We understand that trust and transparency are paramount when purchasing trading card products. We've compiled a list of the most common questions our customers ask, ensuring you have all the information you need before placing an order.

Are your products genuine and authentic?
Yes, absolutely. We take authenticity very seriously. All our sealed products and individual cards are 100% genuine and sourced directly from reputable distributors or trusted suppliers. We rigorously inspect every item to ensure it meets our strict quality standards and is never resealed or from grey-market sources. Your peace of mind is our priority.

How do you grade single cards?
We understand that card grading can be subjective, so we strive for utmost transparency. We use a detailed grading scale, clearly outlining what each condition (e.g., Near Mint, Light Play) entails. Each single card listing will include a clear description and often high-resolution images to accurately represent its condition. We aim for you to know exactly what to expect before your purchase.

What information helps new customers feel confident and secure buying from Toad and Troll TCG?
Building trust is crucial for us. We ensure our stock is genuinely sourced, we're transparent about how singles are graded before listing, and we have a clear, easy-to-follow process if anything goes wrong. This commitment to honesty and clarity is visible across our site, so you never have to search for reassurances about product authenticity or our business practices.

How quickly will my order arrive and what are the delivery costs?
We aim to dispatch all orders within 1–2 business days. We primarily use Royal Mail Tracked service, which typically arrives a few days after dispatch. Shipping costs are calculated at checkout based on the size and weight of your order. You'll receive a tracking number once your order has been dispatched.

How do you ensure my items arrive safely?
The safe arrival of your items is our top priority. Every single card is shipped in a toploader, secured within rigid packaging. Sealed products are carefully padded to prevent crushing or bending during transit. All items are inspected before boxing. For higher-value orders, we upgrade to a signed-for service with increased loss/damage cover (up to £2,500) to provide extra security.

What is your returns and refund policy?
You have 14 days from delivery to change your mind, no reason needed. Simply contact us within this period, and you'll have another 14 days to return the item. Once we receive it in its original condition, a full refund will be processed within 14 days. If an item arrives faulty, damaged, or incorrect, we will cover the return postage and offer a replacement or refund, whichever you prefer.

Do you ship outside the UK?
Currently, Toad and Troll TCG only ships within the United Kingdom. We are always evaluating our shipping options and may expand to international shipping in the future. Please check back for updates.

Ready to explore our collection?

We're confident you'll find something special. Dive into our range of One Piece Card Game and Pokémon TCG products, from sealed booster boxes to individual singles. Begin your journey with Toad and Troll TCG today!