Shipping and returns information
At Toad and Troll TCG, we aim to make your shopping experience as smooth as possible. Below, you'll find all the details regarding our shipping methods, delivery times, and our straightforward returns policy. We're committed to ensuring your trading cards arrive safely and that you're satisfied with your purchase.
How your items are delivered
Fast and secure shipping with Royal Mail Tracked
All orders are shipped via Royal Mail Tracked service, ensuring you can follow your package every step of the way. We aim to dispatch your order within 1–2 business days, and delivery typically takes another 2–3 working days after dispatch. This means most orders arrive within 3–5 business days of your purchase.
With Royal Mail Tracked, you won't need to sign for your delivery, providing convenience and peace of mind. Both you and we can monitor the delivery status, confirming its arrival without requiring you to be home.
Shipping costs
- Singles and small orders: £3.50
- Booster boxes: £4.95
- Heavier multi-box orders: £8.95
Enjoy free shipping on all orders over £50!
Returns and refunds policy
Your satisfaction is our priority
If you change your mind, you have 14 days from the delivery date to inform us. Simply get in touch, and you'll then have another 14 days to send the item back to us. Once we receive the item in its original condition, your refund will be processed within 14 days.
For any items that arrive faulty, damaged, or incorrect, please notify us immediately. We will cover the return postage and offer a replacement or a full refund, whichever you prefer.
Please note that we generally do not offer direct exchanges, especially for unique single cards. A refund and a new order typically provide a quicker and more efficient resolution.
Important details and considerations
Specific conditions for returns
- Sealed products: For a full refund or replacement, sealed products must remain sealed. If a sealed item has been opened and you discover a genuine issue, please contact us with photos, and we will assess it on a case-by-case basis.
- Single cards: All single cards are graded at the time of listing. If a card you receive does not match its description, please flag this with photos within a few days of delivery, and we will ensure the issue is resolved.
Packaging and protection
We take great care in packaging your orders. Singles are shipped with appropriate protection such as toploaders or rigid packaging, while sealed products are securely placed in sturdy boxes to ensure they arrive in perfect condition.
Higher-value orders
For orders of higher value, we may occasionally use a signed-for delivery service for additional security and peace of mind for both you and us.
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